Small
items must be pre-packed by the customer in sealed boxes. Any
article that needs to be disassembled or disconnected must be done before
the movers arrive (i.e. beds, mirrors on
dressers, electronics unplugged, etc). If you would like the
movers to assist with any of the above, there is a charge of $11 for every
15 minutes of work. You must also provide all necessary tools the
movers will need. Our movers do not disconnect or reconnect washer,
dryer or refrigerator hoses.
Only
clothing may be left in drawers. However, please use your best
judgment on how much you leave in there, especially if it is an
exceptionally heavy piece or if there are a lot of stairs involved. By
removing the contents, you greatly decrease the risk of damage. In
the event that the movers have to remove the drawers and carry them
separately because you have packed them too full, we will have to charge one
point per drawer carried.
Articles
that are exceptionally fragile or valuable will not be handled unless they
are properly packaged and identified by the owner. These items
include lamps, shades, plants, pictures, mirrors and glass table tops. The
movers do not provide boxes and tape nor do they pack them.
The
time that we quote you for the movers to arrive within should be considered
firm but can change according to various factors. These include
vehicle problems, weather and customers scheduled before you. Our point
system allows us to run on schedule most of the time, however, there are
times when the crew will be running late. If this situation arises, we will
contact you as soon as possible. Please try to leave your phone in
service on the day of the move.
Payment is
expected before the move starts unless other arrangements have been made.
We accept personal checks, cash, cashier's checks or money orders on the day
of the move. We also accept Master Card and VISA if the card number is
called into the office at least one day prior to the move.