Moving Guidelines
Small items must be
pre-packed by the customer in
sealed boxes. Any article that needs to be disassembled or disconnected must be done
before the movers arrive (i.e. beds, mirrors on dressers, electronics unplugged, etc).
If you would like the movers to assist with any of the above, there is a charge of $11 for
every 15 minutes of work. You must also provide all necessary tools the movers will
need. Our movers do not disconnect or reconnect washer, dryer or refrigerator hoses.
Only clothing may be left in drawers.
However, please use your best judgment on how much you leave in there, especially if it is
an exceptionally heavy piece or if there are a lot of stairs involved. By removing the
contents, you greatly decrease the risk of damage. In the event that the movers have to
remove the drawers and carry them separately because you have packed them too full, we
will have to charge one point per drawer carried.
Articles that are
exceptionally fragile or valuable will not be handled unless they are properly packaged
and identified by the owner. These items include lamps, shades, plants, pictures,
mirrors and glass table tops. The movers do not provide boxes and tape nor do they pack
them.
The time that we quote you
for the movers to arrive within should be considered firm but can change according to
various factors. These include vehicle problems, weather and customers scheduled
before you. Our point system allows us to run on schedule most of the time, however, there
are times when the crew will be running late. If this situation arises, we will contact
you as soon as possible. Please try to leave your phone in service on the day of the
move.
Payment is expected
before the move starts unless other arrangements have been made. We accept
personal checks, cash, cashier's checks or money orders on the day of the move. We also
accept Master Card and VISA if the card number is called into
the office at least one day prior to the move.
